mtool Casino & Sportsbook Data Care

This page describes what we collect when you use mtool and how we keep that data protected. We take your privacy seriously and handle your information according to applicable data protection laws in the jurisdictions where we operate. When you register an account, deposit funds via QRIS, e-wallet, mobile banking, or bank transfer, or place a wager on Liga 1 football or live blackjack, we collect specific data to verify your identity, process transactions, and comply with regulatory requirements.

Our commitment is to be transparent about what we collect, why we collect it, how long we keep it, and who has access to it. We do not sell your personal data to marketers or advertisers. We use your data only for account management, transaction processing, fraud prevention, and legal compliance.

If you have questions about our privacy practices or want to exercise your rights regarding your data, contact us through our help portal. Our team is available in English to assist with data-related inquiries.

What Data We Collect at mtool

Account registration

When you register an mtool account, we collect:

• Email address: Used for account login and account recovery.
• Password: Stored securely using encryption; we do not store your plain-text password.
• Phone number: Used for account recovery and support contact.
• Full name: Collected for identity verification and account ownership confirmation.
• Date of birth: Collected to verify that you meet eligibility requirements under applicable law.

This data is collected immediately upon registration and is required to create your mtool account. We do not share these details with third parties except as required by law or to process your requests.

Identity verification (KYC)

Before you can withdraw funds or access certain features, we require identity verification. We collect:

• Government-issued ID: Passport, national ID card, or driver's license. We use this to confirm your identity and verify the name on your account.
• Proof of address: Utility bill, bank statement, or government letter dated within the past three months. We use this to verify your current residence.
• ID images: We store digital copies of these documents securely for compliance and fraud prevention.

We collect this data only when required and store it with the same level of security as your account credentials. We do not retain copies longer than necessary for regulatory compliance.

Transaction data

When you deposit or withdraw funds, we collect:

• Payment method: Which service you used (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, e-wallet).
• Transaction amount: The deposit or withdrawal value.
• Transaction timestamp: Date and time of the transaction.
• Transaction ID: Unique identifier for the transaction.
• Account balance before and after: Your mtool balance at the time of the transaction.

We do not collect or store your payment card details, e-wallet credentials, or bank account numbers. All payment processing is handled by trusted third-party payment processors; we only receive confirmation of successful or failed transactions.

Betting and gaming activity

When you place a wager on Liga 1 football, Piala AFF tournaments, Champions League fixtures, or any other mtool offering, we record:

• Bet details: Sport or game type, specific wager (e.g., match outcome, both-teams-to-score), stake amount, and odds.
• Bet timestamp: When the bet was placed.
• Bet outcome: Win, loss, or void; settlement amount.

We also record your activity on live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). This data helps us detect fraud, prevent bonus abuse, and comply with gaming regulations.

Device and access information

We automatically collect:

• IP address: Used for security, fraud prevention, and to verify that you are accessing from a permitted jurisdiction.
• Browser type and version: Helps us optimize the mtool platform for different devices.
• Device type: Mobile, tablet, or desktop.
• Operating system: iOS, Android, Windows, or macOS.
• Page access logs: Which pages you visited and when; how long you stayed on each page.

This data is used for security monitoring, platform optimization, and understanding how users interact with mtool.

How We Use and Protect Your Data

Use of data

We use the data we collect at mtool for the following purposes:

• Account management: Creating and maintaining your account; processing logins and account recovery.
• Transaction processing: Processing deposits and withdrawals through our payment partners.
• Identity verification: Verifying that you are who you claim to be and that you meet eligibility requirements.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and bonus abuse.
• Legal compliance: Complying with anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable laws.
• Customer support: Responding to your inquiries and providing assistance with account or betting questions.
• Platform optimization: Analyzing how users interact with mtool to improve functionality and performance.

We do not use your data for marketing purposes unless you have explicitly consented to receive promotional communications. You can opt out of marketing emails at any time.

Data security

We protect your data using industry-standard security measures:

• Encryption: Your password and sensitive data are encrypted at rest and in transit.
• Secure servers: Our servers use firewalls, intrusion detection systems, and regular security audits.
• Access controls: Only authorized mtool staff can access your personal data, and they are trained in data protection practices.
• Regular updates: We apply security patches and updates to our systems regularly.

However, no security system is completely immune to breaches. We ask that you protect your password and do not share it with anyone. If you suspect unauthorized access to your mtool account, contact our help portal immediately.

Third-party processors

We share your data with trusted third-party service providers only when necessary:

• Payment processors: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and bank partners (mobile banking, local payment, online payment, e-wallet) receive transaction information to process your deposits and withdrawals.
• Identity verification services: We may use third-party services to verify your government ID and proof of address.
• Fraud prevention services: We may share transaction data with fraud detection partners to identify suspicious activity.
• Legal and regulatory authorities: If required by law, we may disclose your data to government agencies, regulators, or law enforcement.

All third-party processors are bound by confidentiality agreements and are required to protect your data according to applicable data protection laws.

Data retention

We retain your data for as long as your mtool account is active. After account closure, we retain certain data for regulatory compliance, fraud prevention, and legal purposes. Specifically:

• Account data: Retained for at least five years after account closure for AML/KYC compliance.
• Transaction records: Retained for at least seven years for regulatory compliance and dispute resolution.
• Betting records: Retained indefinitely for regulatory compliance and to prevent bonus abuse if you re-register.
• Device and access logs: Typically retained for 12 months unless longer retention is required for fraud investigation.

If you request data deletion, we will delete personal data that is not subject to regulatory retention requirements within a reasonable timeframe.

Your rights regarding your data

Depending on applicable data protection laws, you may have the following rights:

• Right of access: You can request a copy of all personal data we hold about you.
• Right to correction: If information is inaccurate, you can request that we correct it.
• Right to deletion: You can request deletion of your data, subject to regulatory retention requirements.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request that we provide your data in a structured, portable format.
• Right to object: You can object to certain uses of your data, such as marketing communications.

To exercise any of these rights, contact our help portal or send a data request to the address provided at the end of this policy.

Cookies and tracking

We use cookies and similar tracking technologies on the mtool platform:

• Session cookies: Used to keep you logged in and maintain your session state.
• Preference cookies: Remember your language and display preferences.
• Analytics cookies: Help us understand how users interact with mtool so we can improve the platform.
• Security cookies: Used for fraud prevention and account security.

You can control cookies through your browser settings. Disabling cookies may limit some mtool functionality, but you can still access most features. We do not use third-party advertising cookies on mtool.

Data location and international transfer

Our servers may be located outside your jurisdiction. By using mtool, you consent to the transfer of your data to servers located in other countries. We ensure that your data is protected to the same standard regardless of where our servers are located, in compliance with applicable data protection laws.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your data rights, or wish to file a complaint, contact us:

• Help portal: Use the support section on mtool to submit a privacy inquiry. Our team responds within 2–3 business days.
• Email: You can also reach out through the contact form on our website.
• Data protection authority: If you believe we have violated your data protection rights, you may file a complaint with the data protection authority in your jurisdiction.

We take all privacy inquiries seriously and will work with you to resolve any concerns.

Related guides