mtool Platform Account Terms

When you open an account on mtool, you enter into an agreement with us about how our platform operates, what we expect from you, and what protections apply to your account and data. These terms outline the rules that govern your use of mtool—whether you're checking Liga 1 fixtures, placing a sportsbook wager, playing live blackjack, exploring slots like Aviator or Sweet Bonanza, or depositing via QRIS, e-wallet, mobile banking, or bank transfer. Our goal is to be transparent about what you're agreeing to and to clarify both our responsibilities and yours.

mtool services are available only where local law permits. You are responsible for ensuring that your access to and use of our platform comply with the laws and regulations of your own jurisdiction. We do not operate in jurisdictions where online gaming is prohibited by law, and we expect you to verify your own eligibility before registering an account.

This page covers account registration, deposits and withdrawals, bonus and promotion terms, dispute resolution, intellectual property, and other key policies. Please read these terms carefully. If you do not agree with them, do not create an account on mtool.

Account Registration and Eligibility on mtool

To register an account on mtool, you must provide accurate and complete information, including your email address, password, and phone number. You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access, contact our help portal immediately.

You represent that you are of legal age to enter into binding contracts and to use gaming services in your jurisdiction. You also represent that you are not prohibited by law from using online gaming platforms, and that you have verified your own eligibility before registering. mtool does not conduct age verification at registration; that responsibility is yours. When you place your first withdrawal request, we will ask you to verify your identity with a government-issued ID and proof of address. Until verification is complete, withdrawal requests may be held.

We reserve the right to reject or suspend any account if we have reason to believe it violates our terms or local law. This includes accounts created using false information, accounts engaged in fraud or abuse, or accounts operating in jurisdictions where our services are prohibited.

Deposits, Withdrawals, and Payment Terms on mtool

mtool accepts deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer to mobile banking, local payment, online payment, or e-wallet. When you initiate a deposit, funds are transferred from your personal account to our payment processor, which then credits your mtool wallet. Deposits via e-wallet and mobile banking typically settle within subject to verification; bank transfers typically settle within 24 hours, depending on your bank's processing schedule. We are not responsible for delays caused by your bank or payment processor.

We do not charge deposit fees to you; any fees imposed are by your bank or payment processor, not by mtool. You will see the final amount credited to your mtool account after any processor fees are deducted.

All account balances are held in IDR (Indonesian Rupiah). If you deposit funds from a foreign currency account, your bank or payment processor will apply exchange rates; mtool does not control or guarantee exchange rates.

Wagering, Bonuses, and Promotions on mtool

Any promotional offer or bonus we communicate to you is subject to specific terms. We may offer welcome bonuses, seasonal promotions, or loyalty rewards, and each carries conditions around wagering requirements, eligible games, minimum odds, and expiration dates. We will clearly communicate these conditions when you claim a bonus. Bonuses are not cash; they are account credits usable only on our platform and subject to forfeiture if you do not meet the stated conditions within the deadline.

We reserve the right to modify, suspend, or cancel any promotion at any time. If we have reason to believe you are abusing a promotion—for example, by claiming multiple bonuses through different accounts, or by attempting to withdraw bonus funds without meeting wagering requirements—we may forfeit the bonus and restrict your account.

All odds, results, and game outcomes on mtool are determined by our systems or by external event outcomes (for example, Liga 1 match results). We do not guarantee any particular outcome, and we are not liable for losses resulting from your wagering decisions. If you believe a game result is incorrect or if you encounter a technical error, report it to our help portal immediately.

Your Rights and Our Responsibilities on mtool

We at mtool commit to protecting your account security and personal data. We use industry-standard encryption and security practices to safeguard your information. We do not sell your data to third parties. For a full explanation of how we collect, use, and protect your data, please review our privacy policy

When you open an account or request a withdrawal, we collect personal information including your name, email, phone number, date of birth, address, and government ID. This data is used for account verification (KYC—Know Your Customer), compliance with local regulations, fraud prevention, and customer support. We retain this data for as long as your account is active and as required by law thereafter.

You have the right to access, correct, or request deletion of your personal data, subject to legal requirements. Contact our help portal to exercise these rights.

Account security

We use encryption and security protocols to protect your account. You are responsible for keeping your password confidential and reporting unauthorized access immediately.

Data protection

We collect personal data only for KYC, compliance, and customer support. We do not sell or share your data with third parties except as required by law.

Liability limits

mtool is not liable for losses resulting from your wagering decisions, system outages, or third-party payment processor errors, except where prohibited by law.

Dispute resolution

If you have a dispute with mtool, contact our help portal first. We will attempt to resolve the issue within 14 days. If unresolved, you may pursue applicable legal remedies in your jurisdiction.

Prohibited Activities and Account Suspension on mtool

We prohibit a range of activities on mtool. These include: creating multiple accounts to abuse promotions or manipulate our systems; attempting to access accounts other than your own; engaging in fraud, money laundering, or collusion with other users; using automated tools or bots to interact with our platform; depositing funds obtained through illegal means; and violating any local laws or regulations. If we discover any of these activities, we may suspend or terminate your account without warning and forfeit any remaining balance.

mtool reserves the right to investigate any account activity and to cooperate with law enforcement or regulatory authorities as required by law. We may freeze account funds if we suspect illegal activity, and we may report suspicious activity to appropriate authorities.

Intellectual Property and Platform Use

All content on mtool—including logos, game names, odds displays, and interface design—is owned by mtool or licensed to us by third parties. You do not have the right to copy, reproduce, or distribute any mtool content without our written permission. We grant you a limited, non-exclusive license to access and use mtool for your personal entertainment, subject to these terms.

You may not use mtool for commercial purposes, resale, or any activity that competes with our business. You may not reverse-engineer, decompile, or attempt to access the underlying code or systems that run mtool.

Modification of Terms and Services on mtool

We may modify these terms or our services at any time. We will notify you of material changes by email or by posting an updated version on this page with a revised date. Your continued use of mtool after we post changes constitutes acceptance of the new terms. If you do not agree with changes, you may close your account by contacting our help portal.

Jurisdiction and Applicable Law

mtool services are available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's laws. We do not operate in jurisdictions where online gaming is prohibited.

These terms are governed by the laws of the jurisdiction where mtool is registered, subject to the constraints of your own local law. If there is a conflict between these terms and your local law, your local law prevails. Disputes shall be resolved in accordance with applicable law in your jurisdiction.

Contact and Support

If you have questions about these terms, your account, or any mtool service, contact our help portal. Our team is available in English and can assist with account issues, payment questions, dispute resolution, and general support. Response times are typically within 24 hours during business hours.

For legal or compliance inquiries, you may also contact us through our help portal with "Legal Inquiry" in the subject line. We will escalate your request to our legal team and respond within 5 business days.